Effective Date: Jun 20th, 2025
1. Introduction
Welcome to BAMBOO COOL, where comfort meets sustainability. These Terms and Conditions ("Terms") govern your access to and use of our website, https://bamboocoolapparel.com(the "Site"), and the purchase of our products. By accessing or using our Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Site.
We reserve the right to modify these Terms at any time. Changes will be effective upon posting on this page. Your continued use of the Site after any changes constitutes your acceptance of the new Terms.
2. About BAMBOO COOL
BAMBOO COOL specializes in intimate apparel and loungewear made from bamboo fabric, emphasizing comfort, durability, and sustainability. Our products are crafted using FSC® and OEKO-TEX® certified eco-friendly materials and ethical manufacturing processes. For more information, please visit our Sustainability & Certifications page.
3. Use of the Site
By using our Site, you agree to:
(1) Use the Site lawfully and refrain from any fraudulent or unauthorized activities, including but not limited to data scraping, distributing malware, interfering with Site functionality, or infringing upon others' rights.
(2) Not damage, disable, or overload the Site, or interfere with other users' access and enjoyment of the Site.
(3) Users under the age of 18 must use this Site with the consent of a parent or guardian.
We reserve the right to modify these Terms at any time. Changes will be communicated via the Site or email. Continued use of the Site after updates constitutes acceptance of the new Terms.
4. Account Registration
To purchase products or access certain features, you may need to create an account. You agree to:
(1) Provide accurate, complete, and up-to-date registration information.
(2) Maintain the security of your account and password, and accept responsibility for all activities under your account.
(3) Notify us immediately at info@bamboocoolapparel.com of any unauthorized use of your account.
We reserve the right to suspend or terminate accounts for violations of these Terms, fraudulent activities, or other misconduct.
5. Products
BAMBOO COOL offers men's, women's, and children's underwear and loungewear made from bamboo fabric, focusing on comfort and sustainability.
We strive to provide accurate product descriptions and images. However, due to screen settings or manufacturing processes, colors and sizes may vary slightly. If you are not satisfied, you may request a return or refund in accordance with our Refund and Return Policy.
We reserve the right to correct pricing errors. If an order is canceled due to a pricing error, any paid amount will be refunded to the original payment method within 7 business days.
6. Orders and Payment
By placing an order, you agree to provide accurate product information, shipping address, and payment method. We process all transactions through secure payment gateways, accepting major credit cards, PayPal, and other secure payment methods. By submitting payment information, you authorize us to charge your selected payment method.
We reserve the right to refuse or cancel orders due to insufficient stock, payment failure, suspected fraud, or other reasonable grounds. If an order is canceled, any paid amount will be refunded within 7 business days.
Our Refund and Return Policy ensures your satisfaction. You may return items within 30 days of purchase for a full refund or exchange, provided the items are unused, unworn, and in their original packaging. For more details, please refer to our Refund and Return Policy.
7. Shipping and Delivery
We aim to provide the best shipping options, regardless of your location. Order delivery time is divided into two parts:
Processing Time: 1 business day.
Shipping Time: Typically 3–7 business days, varying by destination.
We partner with third-party logistics providers (e.g., USPS, UPS, UniUni) for delivery services. Some orders may be fulfilled by Amazon Logistics, with shipping times adjusted accordingly. You can track your package status via the link in your order confirmation email.
Please Note:
(1) Ensure your shipping address is complete and accurate at checkout. We are not responsible for packages returned or lost due to incorrect addresses.
(2) Customers are responsible for any customs duties, import fees, or other taxes incurred during shipping. Please check local customs policies before placing an order.
(3) Promotional discounts and shipping offers are subject to specific terms and conditions.
(4) In case of shipping delays due to special circumstances, we will notify you via email.
(5) If a package is damaged or lost during shipping, please contact us at info@bamboocoolapparel.com within 7 days of receipt, and we will assist you accordingly.
For more details, please refer to our Shipping Policy.
8. Privacy Policy
Your privacy is important to us. By using our Site, you agree to the collection and use of your personal information in accordance with our Privacy Policy. We are committed to protecting your privacy and will only use your information to enhance your shopping experience and communicate about our products and services.
9. Intellectual Property
All content on this Site, including text, images, logos, and designs, is the property of BAMBOO COOL and is protected by copyright, trademark, and other intellectual property laws. You may use the Site for personal, non-commercial purposes only. Any reproduction, distribution, or modification of content without written permission is prohibited.
By submitting comments, photos, or other user-generated content (UGC), you grant BAMBOO COOL a non-exclusive, royalty-free, worldwide license to use such content for marketing purposes. Violations of intellectual property rights may result in account termination or legal action.
10. Limitation of Liability
While we strive to provide a safe and enjoyable shopping experience, BAMBOO COOL is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our Site or products, except as required by law. This includes, but is not limited to, damages resulting from delays, loss of profits, or personal property damage.
11. Returns and Refunds
If you are not satisfied with your purchase, please refer to our Refund and Return Policy for information on how to return items and request a refund. Returns must meet certain conditions, such as being unused, unworn, and in original packaging.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of the United States. Any disputes arising from these Terms will first be resolved through amicable negotiations; if unsuccessful, they will be resolved in accordance with applicable laws.
13. Contact Information
If you have any questions, comments, or feedback regarding these Terms and Conditions, please contact our customer support team at info@bamboocoolapparel.com. We will respond within 2 business days to ensure your experience with BAMBOO COOL is exceptional.
Thank you for choosing BAMBOO COOL. We are dedicated to providing you with high-quality, comfortable, and sustainable apparel. Your trust and satisfaction are our top priorities.
