At BAMBOO COOL, your comfort is our priority.
Cancel & Return & Refund
1. Satisfaction Guarantee
First-Time Purchase Guarantee: If you're not satisfied with your first purchase of men's underwear, women's loungewear, or children's sleepwear from our official website, you may request an exchange within 30 days of receiving the product. This guarantee is limited to one use per shipping address.
Exchange Conditions: Items must be unused, unwashed, and in their original packaging. To initiate an exchange, please contact us at info@bamboocoolapparel.com, specifying the style you'd like to exchange for (any item within the same category).
Exchange Process: Upon approval, we will ship the replacement item to you at no additional cost. If the desired style is out of stock, we will offer a refund or an alternative solution. This policy does not affect your statutory consumer rights, such as those provided by the U.S. Federal Trade Commission (FTC).
2. Order Cancellation
Cancellation Conditions: You may cancel your order before it has been shipped, typically within 24 hours of placing the order. If the order has already been dispatched, please refer to our return policy for further instructions.
Cancellation Process: Log into your account, navigate to the "My Orders" section, and click the "Cancel Order" button. For partially shipped orders (e.g., multiple packages), you may cancel the unshipped portion by contacting us for confirmation. Once the cancellation is successful, we will process a full refund to your original payment method within 5–7 business days.
Need Assistance? Contact our customer service at info@bamboocoolapparel.com.
3. Exchanges
Eligibility: If you receive a product with quality issues, incorrect items, or items that do not meet your expectations, you may request an exchange within 30 days of receipt. Items must be unused, unwashed, and in their original packaging.
Exchange Process:
(1) Submit an exchange request to info@bamboocoolapparel.com, including your order number and proof of purchase.
(2) Return the item to the designated address, ensuring it remains in its original condition.
(3) Once we confirm the item meets our exchange criteria, we will ship the replacement item to you free of charge (you may choose any style within the same category).
(4) If the desired style is out of stock, we will offer a full refund or a gift card. For details, please contact our customer service.
4. Returns
Eligibility:
Items must be unused, unwashed, and in their original packaging.
Return requests must be made within 30 days of receiving the item.
We only accept returns for items purchased directly from the BAMBOO COOL official website. For purchases made through other channels (e.g., Amazon), please contact the respective retailer for return processing.
Return Process:
Submit a return request and provide proof of purchase.
Return the item to the designated return address.
Upon confirming the item meets our return criteria, we will process your return request within 5–7 business days.
Non-Returnable Items:
(1) Discounted items and hygiene-related products are not eligible for return or exchange.
(2) Gift cards cannot be returned, refunded, or exchanged for cash.
We strive to make the return process simple and smooth. Please contact our customer service for support.
5. Return & Exchange Shipping Costs
Customer Responsibility: For returns or exchanges due to personal reasons (e.g., personal preference), the customer is responsible for the return shipping costs. The exact cost depends on the chosen courier service.
Merchant Responsibility: If the item has quality issues, is damaged, or was incorrectly shipped, we will cover the return shipping costs and provide a full refund (via the original payment method). Please provide a valid shipping receipt/invoice. Once we receive the item, we will fully refund the shipping cost.
6. Refunds
Refund Conditions: For returns due to size issues or personal preferences, we will refund the cost of the item, excluding shipping fees and taxes.
Refund Process:
Refunds will be processed via the original payment method (including gift cards).
Once the return is confirmed, we will process the refund within 5–7 business days. The actual time for the refund to appear may vary depending on the payment method (e.g., 7–14 days for credit cards, 3–5 days for PayPal).
Refund Proof: Please provide the tracking number as proof when returning the item. Refunds will be processed promptly upon confirmation of a valid return.
7. Incorrect Shipping Address
Please ensure that you provide an accurate shipping address when placing your order. If a package cannot be delivered or is lost due to an incorrect address, we will assist you in contacting the logistics provider to resolve the issue but cannot be held responsible for any resulting losses. To correct an address, please contact us promptly at info@bamboocoolapparel.com.
8. Unauthorized Returns and Damaged Items
Unauthorized Returns: Returns made without prior authorization will not be eligible for refunds or exchanges. Please confirm with our customer service before initiating a return.
Damaged Items: If we receive items that are damaged, used, or unauthorized, we will be unable to process the return or exchange, and the items may not be returned to you. Please ensure that returned items are in their original condition.
This Return & Refund Policy is designed to provide you with a clear and convenient process for returns and exchanges, ensuring a pleasant shopping experience. If you have any questions or need further assistance, please feel free to contact our customer service team.
