1. What is BAMBOO COOL?
BAMBOO COOL is a brand dedicated to high-quality bamboo viscose products, including underwear and loungewear for men, women, and children. Our mission is to create exceptional clothing that cares for both people and the planet, aiming to enhance lives globally through sustainable, premium apparel.
2. Where is BAMBOO COOL headquartered?
Our brand is headquartered in Australia.
Currently, we ship exclusively within the United States, but we're working toward offering global delivery soon. Stay tuned—any updates will be shared right here on our website. Our products are primarily sold through our Shopify store and Amazon.
3. Why choose BAMBOO COOL products?
BAMBOO COOL's bamboo viscose fabric products are certified by FSC and OEKO-TEX, offering softness, antibacterial properties, and hypoallergenic comfort. Combining style and functionality, our products are designed for health-conscious consumers and families, providing an eco-friendly and comfortable wearing experience.
Product & Fabric Information
4. What are the benefits of bamboo viscose fabric?
Bamboo viscose fabric is renowned for its exceptional softness, breathability, and moisture-wicking properties. It naturally resists bacteria and allergens, making it ideal for daily wear. Additionally, bamboo is a highly sustainable resource, growing rapidly with minimal water and pesticide use. Our bamboo viscose fabric are certified by FSC and OEKO-TEX100, ensuring environmental friendliness and quality.
5. What products does BAMBOO COOL offer?
We provide bamboo viscose underwear (such as briefs, boxers, and trunks) and loungewear (including pajamas, T-shirts, and tank tops) for men, women, and children. All products are crafted from high-quality bamboo viscose to ensure safety and comfort.
6. Are your bamboo viscose fabrics organically certified and sustainable?
Yes! Our bamboo viscose fabric come from FSC-certified sustainable bamboo forests and are certified by OEKO-TEX100, OCS (Organic Content Standard), and BSCI (Business Social Compliance Initiative). Our sustainable production processes reduce water usage and chemical waste, ensuring both environmental responsibility and product quality.
7. Are BAMBOO COOL products suitable for sensitive skin?
Absolutely! Bamboo viscose fabrics are hypoallergenic and free from harmful chemicals, making them perfect for individuals with sensitive skin.
8. Will bamboo viscose fabric products shrink after washing?
Our bamboo viscose fabrics undergo pre-shrinking treatment. We recommend hand washing or gentle machine washing in cold water (below 30°C), using low-speed spinning or gentle wringing, and air drying to maintain optimal condition. Avoid high-temperature tumble drying.
9. Are bamboo viscose fabrics truly eco-friendly?
Yes! Our bamboo viscose are certified by FSC and OEKO-TEX100 and produced using sustainable methods that minimize water consumption and chemical waste. The raw materials are sourced from sustainable bamboo forests, and our packaging utilizes recyclable materials, ensuring responsible production practices that contribute to a greener future.
10. How should I care for my BAMBOO COOL products?
To prolong the life of your BAMBOO COOL products, we recommend washing them in cold water with mild detergent, avoiding bleach or fabric softeners. Opt for low-temperature tumble drying or air drying. Please refer to the care label on each product for specific instructions.
Orders & Shipping
11. Which countries/regions do you ship to?
Currently, we ship exclusively within the United States, primarily utilizing Amazon's logistics network to ensure fast and reliable delivery services. But we're working toward offering global delivery soon. Stay tuned—any updates will be shared right here on our website.
12. How long does delivery take?
Orders are processed within 1 business day. Typically, orders within the United States are delivered within 3–7 business days. In case of delays due to stock issues or unforeseen circumstances (such as weather), we will notify you via email and offer free cancellation or refund options.
13. How can I track my order?
Once your order is shipped, you will receive an email containing a tracking number, allowing you to monitor your package's status in real-time.
14. What are the shipping costs?
Shipping fees are calculated based on your delivery address and order total. We offer free shipping for certain regions and order amounts. For detailed information, please refer to our shipping policy.
15. What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other digital payment options. For more information, please visit our checkout page.
Returns & Exchanges
16. What is your return and exchange policy?
We offer a 30-day return and exchange policy. Products must be unworn, unwashed, and in their original packaging. If you're unsatisfied with your purchase, you can request a refund or exchange. Please note that return shipping costs are the customer's responsibility unless the return is due to a quality issue or incorrect shipment. Discounted items and gift cards are non-returnable.
17. How do I initiate a return or exchange?
To initiate a return or exchange, you can submit a request through your Shopify account or contact our customer support team via email at info@bamboocoolapparel.com, providing your order number and details of the items to be returned. We will guide you through the process and provide a return label if applicable.
18. What should I do if I receive a damaged or incorrect item?
If you receive a defective or incorrect item, please contact us within 7 days of receipt, providing your order number and photos of the product. We will arrange for a free replacement or refund. Refunds are processed within 5–7 business days.
Sustainability & Ethical Production
19. Are your products ethically produced?
Yes! We adhere to BSCI ethical production standards, ensuring our factories provide fair wages and safe working environments. Our supply chain transparency is verified through annual third-party audits, demonstrating our commitment to both workers and the planet.
20. Is your packaging eco-friendly?
We are committed to sustainability, utilizing recyclable and biodegradable packaging materials to minimize environmental impact.
21. How do you ensure sustainability in your production process?
Our production processes are designed to reduce water consumption and chemical waste. We source bamboo viscose from FSC-certified sustainable forests, which require minimal pesticide use. For more information, please visit our sustainability & certifications page.
Website & Customer Service
22. Is shopping on your website secure?
Absolutely! We employ SSL encryption technology and secure payment gateways to protect your personal information and payment data.
23. How can I contact customer service?
You can reach our customer service team via email at info@bamboocoolapparel.comor through the contact form on our website. We're here to assist you with any inquiries.
Others
24. Are BAMBOO COOL products safe for children?
Yes, our children's products are designed with safety in mind. They are made from non-toxic, hypoallergenic bamboo viscose fabric and comply with relevant safety standards.
25. How do I know if my order was successful?
After placing your order, you will receive a confirmation email containing your order details and tracking information. If you do not receive this email, please check your spam folder or contact our customer support team.
26. Can I customize my BAMBOO COOL products?
Currently, we do not offer product customization services. However, we welcome your suggestions for product improvements! Please share your ideas with us at info@bamboocoolapparel.com.
